Jobs

Computer Desk Associate

Position Type:  Part-Time

Department:  Technology Services

Salary: $10.95 per hour

Primary Schedule: 16.5 hours per week (Tue. 1:00 p.m.-5p; Fri. 1:00 p.m.-6:00 p.m.; and Sat. 9:00 a.m.-5:00 p.m.)

Definition:

Under the general supervision of the Assistant Technology Services Librarian, the Computer Desk Associate is responsible for performing tasks related to the needs of the customers and technology in the library’s public computer area. The work requires the Computer Desk Associate to effectively interact and serve the public on a daily basis.

Duties and Responsibilities:

Duties and responsibilities are assigned by the Assistant Technology Services Librarian and may vary depending on departmental staffing levels and the skills and experience of the employee.  Duties include, but are not limited to:

  • Provide excellent customer support and service; be present and visible in the public computer area and available to customers requiring assistance
  • Respond to a variety of questions from customers related to the library and/or usage of the public computers and other equipment/resources available to the public
  • Explain and assist customers with the fundamental operations of commonly used software, hardware, and other equipment
  • Maintain a current general knowledge on technology trends and the changing needs of the customer base the library serves
  • Ensure that the public computer area is always ready for use; stock paper and toner in printers, push in chairs, troubleshoot technical issues, report problems to appropriate parties, etc.
  • Assist in completion of library trouble tickets when assigned
  • Collect money (if necessary) for faxes, print outs, copies, discs, headphones and other items the library sells to its customers
  • Use the library’s ILS system to perform routine tasks and answer general customer inquiries
  • Explain and enforce library policies
  • Perform regular shift procedures, which may include counting a money drawer and recording statistics
  • Perform library-related work as assigned for the efficient and effective operation of the institution
  • Undertake necessary training to either secure and retain library certification and/or meet job needs if required

Qualifications:

  • High School Diploma (Some college preferred)
  • Proficient knowledge of the Internet and Microsoft Office applications
  • Working knowledge of PCs and computer networks

Physical Demands:

  • Lifting, pushing, pulling, bending, kneeling, climbing, and similar movements when occasion requires
  • Occasional pushing 50-100-lb. book trucks and handling moderately heavy boxes of books when the occasion requires
  • Visual acuity sufficient to view computer screens for extended lengths of time (4-8 hours)
  • Ability to hear
  • Ability to work in a seated position for long periods of time

Application Deadline:

  • Until position is filled

To apply, submit the JCPL Application for Employment and return it to the Customer Service Desk in person or email to David Powell at dpowell@jesspublib.org.