Job Archives

Regular Schedule:

  • Monday: 3:00pm-8:30pm
  • Thursday: 9:30am-4:00pm (includes 30-minute meal break)
  • Friday: 12:30pm-7:00pm (includes 30-minute meal break)
  • Sunday: 1:00pm-6:00pm

Definition:

Under the general supervision of the Customer Technology Librarian, the Technology Desk Associate is responsible for performing tasks related to the needs of customers and the technology offered within the library. The work requires the Technology Desk Associate to effectively interact and serve the public daily. The Technology Desk Associate will be asked to work additional hours as needed and may be asked to cover shifts on another team occasionally.

Duties and Responsibilities Include, But Are Not Limited To:

  • Provide excellent customer support and service; be present and visible in the public computer area and available to customers requiring assistance
  • Respond to a variety of questions from customers related to the library and/or usage of the public computers and other equipment/resources available to the public
  • Assist customers with the fundamental operations of commonly used software, hardware, and other equipment
  • Maintain a current general knowledge of technology trends and the changing needs of customers
  • Ensure that the public computer area is always ready for use; stock paper and toner in printers, push in chairs, troubleshoot technical issues, report problems to appropriate parties, etc.
  • Assist in completion of library tickets when assigned
  • Use the library’s ILS system to perform routine tasks and answer general customer inquiries
  • Explain and enforce library policies
  • Perform designated shift procedures
  • Perform library-related work as assigned for the efficient and effective operation of the institution
  • Perform other tasks and duties as assigned

Qualifications:

  • High School Diploma (Some college preferred)
  • Proficient knowledge of use of the Internet and Microsoft Office applications
  • Working knowledge of PCs and computer networks

Competencies:

  • Exhibit a desire to contribute to the Library’s public service mission in an atmosphere of helpfulness and friendliness
  • Act in a manner that exudes a commitment to excellent customer service
  • Demonstrate the ability to cooperate and collaborate with both customers and staff
  • Practice and communicate library policies and procedures
  • Maintain composure when handling customer complaints or other potentially stressful situations
  • Work, participate and flourish in a changing environment
  • Master the library’s online catalog and ILS and apply that knowledge in the execution of daily assignments and tasks
  • Operate and perform routine maintenance on library equipment including, but not limited to, the telephone, fax, copier, printer, computer, and other office equipment

Physical Demands:

  • Lifting, pushing, pulling, bending, kneeling, and similar movements when the occasion requires
  • Moving 50-100-lb. book trucks and handling moderately heavy boxes of books when the occasion requires
  • Ability to work in a stationary position for long periods of time (4-8 hours)
  • Ability to view computer screens for extended lengths of time (4-8 hours)
  • Ability to communicate and exchange information with coworkers and customers

Work Environment:

  • Climate controlled environment
  • Barrier free work area
  • Work area includes public spaces

Other Information:

  • All employment at the Jessamine County Public Library is considered “employment at will.”
  • Hours of work are dependent upon the public service hours of the team. Employees are required to work a flexible schedule that includes evenings and weekends.
  • Employees must adhere to library policies and procedures as described in the Employee Handbook.
  • All employees are expected to follow the JCPL Confidentiality Policy.
  • Work performance is continuously evaluated, new employees will discuss work performance at 30, 60, and 90 days of employment. All employees will have an annual discussion of work performance.
  • All employees must participate in Direct Deposit for payroll.

To Apply:

Job Features

Job CategoryCommunity Connections Team
Pay Rate$15.00 per hour
Scheduled Hours per Week22.5
LeaveSick & Vacation

Regular Schedule: Definition: Under the general supervision of the Customer Technology Librarian, the Technology Desk Associate is responsible for performing tasks related to the needs of customers an...

Full-Time Non-Exempt
Posted 2 months ago

Definition:

Under the general supervision of the Marketing and Public Relations Coordinator, the Social Media Coordinator develops and maintains the library’s profile on social media platforms.

Duties and Responsibilities Include, But Are Not Limited To:

  • Work with Assistant Director and Marketing and Public Relations Coordinator to implement a results-driven social media strategy
  • Work with marketing team to create a social media calendar
  • Develop and curate engaging content for social media platforms (per marketing plan); collaborate with Graphic Designer as needed
  • Maintain brand voice and library standards across all platforms
  • Interact with users and respond to social media messages, questions, and comments
  • Attend events and produce live social media content
  • Create and edit written, video and photo content
  • Maintain positive relations with internal and external library customers and stakeholders
  • Review analytics and report on key metrics
  • Attend library conferences and workshops related to duties as authorized by Assistant Director
  • Function as an integral member of the marketing team
  • Perform other tasks and duties as assigned

Qualifications:

  • BA in Communications, Marketing, or related field

Competencies:

  • Must have initiative, energy, and imagination necessary to perform job functions with a minimum of direction, as well as a clear understanding of the mission of JCPL and a forward-thinking vision regarding JCPL’s vital role in the community
  • Ability to communicate effectively orally and in writing, including the ability to decipher and relay detailed information
  • Ability to establish and maintain effective working relationships with business and community groups as well as media representatives, staff, and the general public
  • Ability to plan, organize and implement tasks
  • Passion for social media and proficiency with major social media platforms and social media management tools; interest and ability to stay abreast of social media trends and best practices
  • Ability to compile and analyze data
  • Proficiency with video and photo editing tools, digital media formats, and HTML
  • Must have strong copywriting and copyediting skills
  • Ability to perform all duties in a manner that displays knowledge of professional library principles, methods, techniques, and procedures
  • Must be able and willing to work with Creative Space equipment
  • Must be enthusiastic and energetic when engaging in public speaking
  • Must be able to work flexible hours, including evenings and weekends
  • Must have a valid driver’s license and excellent driving record
  • Knowledge of and commitment to excellent customer service
  • Desire to contribute to the Library’s public service mission with an attitude of helpfulness and friendliness

Physical Demands:

  • Lifting, pushing, pulling, bending, kneeling, and similar movements when the occasion requires
  • Moving 50-100-lb. carts and handling moderately heavy boxes of books when the occasion requires
  • Ability to work in a stationary position for extended periods of time (4-8 hours)
  • Ability to view computer screens for extended lengths of time (4-8 hours)
  • Ability to communicate and exchange information with coworkers and customers

Work Environment:

  • Climate controlled environment
  • Barrier free work area
  • Work area includes public spaces

Other Information:

  • Full time employment at the Jessamine County Public Library is 38.5 hours per week.
  • All employment at the Jessamine County Public Library is considered “employment at will.”
  • Hours of work are dependent upon the public service hours of the department. Employees are required to work a flexible schedule that includes evenings and weekends.
  • Employees must adhere to library policies and procedures as described in the Employee Handbook.
  • All employees are expected to follow the JCPL Confidentiality Policy.
  • Work performance is continuously evaluated, new employees will discuss work performance at 30, 60, and 90 days of employment. All employees will have an annual discussion of work performance.
  • All employees must participate in Direct Deposit for payroll.

To apply:

Job Features

Job CategoryMarketing Team
Pay Range$34,034 - $40,020
Scheduled Hours per Week38.5
RetirementKentucky Public Pension Authority
LeaveSick & Vacation
Optional BenefitsMedical, Dental, Vision, Flexible Spending, Term Life, Deferred Compensation

Definition: Under the general supervision of the Marketing and Public Relations Coordinator, the Social Media Coordinator develops and maintains the library’s profile on social media platforms. Duti...